Maxar is seeing Senior Imagery Support Representative to serve as Team Lead serving our customers.
Location: London U.K.
As an industry-leading earth observation satellite imagery provider, Maxar unlocks the promise of space to help governments and businesses solve problems on Earth and beyond. We monitor global change, deliver broadband communications and advance space operations with capabilities in Space Infrastructure and Earth Intelligence.
• Work-life balance to include flexible working opportunities and generous time off.
• Family-first benefits like adoption reimbursement, pet insurance and mental health resources.
• Educational perks such as student loan repayment, paid certifications and tuition reimbursement.
• Career growth opportunities including an internal mobility program and leadership training and development.
• Diversified healthcare and investment options including multiple medical plans, a stock purchase program and 401(k).
Bachelor’s degree and 2+ years GIS experience (degree may be substituted for 5 years' experience)
Experience managing complex customer relationships and expectations
Technically competent with multiple computer hardware and software systems
Effective problem-solver and analytical abilities
Highly detail-oriented and great organizational skills with the capacity to multitask in fast-paced environments
Strong presentation and communication skills, both verbal and written
Direct customer facing role and service experience
Maxar's products and services contribute to missions in support of national security, provide expertise used in the latest app technology, support efforts for the health and sustainability of our planet. Now is your chance to amplify your impact, working to solve the world’s most pressing challenges.
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients
Ensures quality service and operational performance within the parameters of program and delivery standards
Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs
Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
Liaises between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to the customer/client
Serve as a team representative in meetings around potential changes in products, projects, or process workflows
Help as subject matter expert to support and train fellow team members
Assess queue workload and coordinate support for priority items.
Maxar employees must follow all applicable Maxar policies and COVID-19 requirements as well as those of Maxar customers and third parties. Individual job requirements may vary, and Maxar reserves the right to modify its policies and requirements as it deems appropriate in accordance with applicable law.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.