Information Technology Specialist (Internet)

Duties

• Provides technical planning, design, development, testing, implementation, and management of Internet, intranet, and extranet activities, including systems/applications development and technical management of Websites and Content Management Systems.
• Serves as a technical expert integrating technical and operational requirements. Applies cybersecurity principles (e.g., encryption, access control, and identity management) to reduce exploitation opportunities.
• Serves as an IT Project Manager; manage development, integration, delivery, implementation, and maintenance of numerous Web-based software applications and Web sites supporting the Agency, its contractors, and the public.
• Serves as Web Manager providing oversight of Web development across multiple centers. Works as part of the Web Modernization Team focusing on transitioning the Public facing websites to our new Content Management System (CMS).
• Works with NASA IT customers to help onboard and promote Web Services across NASA centers. Works with customers to ensure business requirements are fully defined and incorporated into the APS Lean Agile environment using SAFE Principals.
• Supports Web Service Office with oversight of contract management, budget reviews, strategic planning and contract performance input. Supports contracts on customer issues and resolution and acts as a technical liaison between WSO and NASA center.
• Communicates with center level stakeholders and provides feedback and guidance on compliance issues and mandates handed down from security. Communicates information from centers to Web Services Managers for reconciliation.
• Works in a team setting with other likeminded Web Managers to support the Web Services Office. Shares experience and insight by sharing knowledge gained from working with center level web application managers.

Requirements

Conditions of Employment

• Position subject to pre-employment background investigation or higher level clearance. Investigation/Clearance may differ and be required based on the duties/location-NASA Center requirements.
• Current Federal employees must meet qualifications, time in grade, and 90 days after competitive appointment requirements by the closing date of the announcement.
• Financial Disclosure, Drug Testing, and/or the Travel Requirements for this position may differ and be required based on the duty location/NASA Center requirements.
• The location will be determined upon selection but must be at one of the locations indicated within the announcement.

Qualifications

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level:

• Working with customers throughout the Information Technology (IT) lifecycle to execute at least two of the following: gather requirements, ensure compliance, identify solutions, or deliver services;
• Identifying or translating functional requirements into technical requirements; and
• Participating in Agile framework throughout the software development lifecycle.

AND
IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job.

Education

This job does not have an education qualification requirement.

Additional information

Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement_. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement._

If you are a current federal employee, you must meet applicable time-in-grade requirements to be considered eligible for this position. To be eligible, you must have completed a minimum of 52 weeks in a position no more than 1 grade lower than the advertised position. (Please submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. If your eligibility for both merit promotion and/or time-in-grade cannot be determined, your application will be rated ineligible.
Note: Time-in-grade requirements also apply to applicants who have held a non-temporary, competitive service GS position in the past year.

If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:
- Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
- Be well qualified for this position to receive consideration. Candidates rated in the 'Best Qualified' category are considered well-qualified. Please see 'How You Will Be Evaluated' for more information.
- Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents'

For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.

Qualified NASA term employees who have term conversion eligibility (Term Appointments | NASA) under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this position based on how well you meet the qualifications and eligibility requirements listed in this vacancy announcement. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

You will be assessed on the following competencies:

• Customer Service
• Oral Communication
• Problem Solving
• Teamwork
• Software Development
• Web Technology
• IT System and Requirements Analysis
• Attention to Detail

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Under NASA's quality grouping process, applicants will be assessed on the position competencies and placed in one of three groups identified and defined below:

• Best Qualified Group - Applicants who demonstrate a superior level of all evaluation criteria.
• Highly Qualified Group - Applicants who demonstrate a satisfactory level of the evaluation criteria.
• Qualified Group - Applicants who demonstrate the basic qualifications, with general knowledge, skills, and abilities.

Candidates eligible for ICTAP/CTAP, reemployment priority or priority consideration will be referred before other candidates, as necessary. If no such candidates apply or are eligible to be referred, the following candidates will be sent to the hiring official for employment consideration:

• Best Qualified merit promotion candidates. Highly Qualified merit promotion candidates may also be referred, if additional candidates are needed.
• Qualified candidates eligible for consideration under Schedule A or VRA in accordance with veterans' preference rules, as applicable.
• Qualified candidates that are eligible for special hiring authorities or non-competitive hiring authorities.