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Customer Care, Supervisor

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robotic
systems

Please review the job details below.

Maxar is currently seeking an Customer Care, Supervisor to lead and manage our team in Westminster, CO.

Primarily Remote Work, with occasional team meetings in our Westminster headquarters.

As a supervisor, you will be responsible for leading a team of Imagery Support Representatives that provides an exceptional, friendly, and professional customer service experience to Maxar’s partners on the day-to-day basis.

Generous Employee Benefits

  • Internal leadership training and development programs
  • Internal mobility program
  • Tuition reimbursement
  • Student loan repayment
  • Academic outreach events
  • Maxar hackathons
  • Incentive and recognition program
  • Paid holidays and a generous time-off policy
  • 401(K) plans with company match up to 4 percent of your salary

 

Maxar has built robotic arms for Nasa’s Mars rovers, supported hurricane disaster responses, and enabled the US military’s global situational awareness for peacekeeping. For more than a decade, Maxar imagery has also powered Google Maps, Apple Maps, and Waze helping billions navigate, understand, and explore our planet.

Required Qualifications:

  • Bachelor’s Degree

  • 8+ years of professional experience

  • Demonstrated success in customer-facing roles

  • Applied experience in Geospatial Information Systems (GIS), Remote Sensing and/or Image Processing

  • Service Management/Project Management experience

Preferred Qualifications:

  • Experience with premier, global organizations
  • Academic experience in GIS fields

Formal degree may be substituted with a minimum of 5 additional years of experience directly related to this industry and role.                 

Your ability to work collaboratively with other internal departments and customers to achieve Service Excellence will ensure complete and accurate delivery of the customer’s requirements.

Responsibilities:

  • Manage your team’s daily workload of current and new requests and a make the necessary decisions to maximize the efficiency of the team’s performance.

  • Provide positive coaching, development, and training to the team and meet company and departmental goals. 

  • Coordinate with other internal departments to resolve complex partner issues and develop processes for supporting Maxar products and services. The ideal candidate will have supervisory experience, as well as customer service experience and demonstrate strong organizational and time management skills.

  • Supervise a number of team members, who may work on different work shifts.

  • Actively manage the daily workflow of the team, manage partner specific projects, and report performance or policy issues to the director.

  • Establish and maintain a positive work environment that supports a high team member morale.

  • Help train team members in a manner that builds and sustains a high-level of performance and minimizes inaccuracies, which may affect partner satisfaction levels.

  • Ability to make decisions and provide resolutions for matters escalated by our partners, sales, and team members.

  • Frequently interacts with subordinate supervisors and functional peer groups.

  • Contribute to a culture of leadership and help the team progress in their careers.

  • Approve time sheets, manage PTO requests.

  • Provide annual performance evaluations and goals.

  • Conduct the hiring and training of new team members.

The compensation range for this position is $71,000 to $118,000 annually, dependent on skills and experience.

COVID-19 Update:

All Maxar U.S. employees and international employees who work in the U.S. and visit Maxar sites must be fully vaccinated for COVID-19 no later than January 18, 2022, except in cases where legally entitled to an exception.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Maxar
Maxar

United States, Westminster, CO - Remote (United States)

Posted 5d ago

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