Customer Success Manager
BlackSky is a geospatial intelligence solutions provider that enables organizations to task, collect, and transform data from earth observation, global sensor networks, mobile devices, and social media to deliver on-demand insights about places, events, and assets that are critical to their operations. Blacksky provides satellite collection, data, and cloud-based processing and analytic solutions to organizations that are capitalizing on the exponential growth of a wide range of sensor and collection platforms for delivering the next generation of GEOINT and location intelligence solutions. BlackSky has extensive expertise and capabilities in commercial remote sensing, multi-source analytics, cloud computing, open-source software development, Amazon Web Services, and big data geospatial analytics. BlackSky provides solutions to commercial and government organizations with relevant programs with the National Geospatial Intelligence Agency (NGA), US. Army, and U.S. Air Force Research Labs.
We are currently seeking a talented, multi-faceted candidate to manage the customer experience, from customer onboarding to customer management & maintenance (billing, notifications, etc.). You will need to have the ability to engage with internal and external stakeholders at all levels in an organization. You are customer-centric, enthusiastic and detail oriented.
**Must be available to start work at 5:00 am EST Monday-Friday.
While the job location listed here is ideal, we are open to hiring this position remotely in the following states AR, AZ, CO, CA, DC, FL, IN, MA, MD, MN, NC, NM, OR, PA, OH, SC, TN, TX, UT, VA, WA, WV or our Seattle/Washington DC suburbs offices.
BlackSky is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by law.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.