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SupportOps Engineer

All Space jobs

python

rest

satellite

systems

kubernetes

About Capella Space

Capella Space is at the forefront of making vital information about our world accessible in a timely manner. We’re leveraging proven technologies and building new capabilities to create a constellation of Synthetic Aperture Radar (SAR) satellites that can collect information about any spot on the planet within an hour.

At Capella you’ll work in a collaborative team environment, alongside smart people with a history of space mission success. We’re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success.

Our mission and our products are meant to understand the whole world and help everyone in it, regardless of race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

We value diversity at Capella and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!

Who We Are: SupportOps

Our Tier 2 Support Team, SupportOps, exists for one purpose: to solve complex internal problems so that Capella Space can continue to deliver world-class imaging to our customers. SupportOps leverages our support structure to triage and resolve various requests across a variety of services. Consistency, reliability, and quality are essential to what we do:

We balance 24/7 support and on-call responsibilities by distributing our team remotely, working in overlapping time zones, and rotating through on-call weeks
We use root cause analysis to help us get to the true source of technical issues, and we help facilitate long-term solutions to prevent those issues from recurring again
We design, build, and maintain the appropriate monitoring and alerting platforms (dashboards, reporting scripts) to ensure we are monitoring our vital systems and associated key performance metrics

Who You Are:

You’re early in your career (1-2 years), and possess most (but maybe not all) of the following technical skills:
Knowledge of: Python, SQL and/or NoSQL
Interest in: REST APIs, Data Visualization Tools (Jupyter Notebooks, Streamlits)
Cloud-based Data Flow and Management: Amazon Web Services, Kubernetes, Terraform, Unix/Linux systems
Process and Code Management/Documentation: Jira, Confluence, Gitlab
You want to grow your skills! We believe in growing our best engineers from within, and we will support your professional development.
You’re qualified for the job. You’ve got an undergraduate degree in Computer Science, Engineering, Physical/Earth Sciences, or an equivalent combination of technical education (bootcamps, coding accelerators) and work experience that you’d love to tell us about.
You have a calm, collected approach to problem solving, but you’re able to prioritize and have a keen attention to detail. You care about helping us improve our documentation and processes as we resolve issues.
You’re a great cross-team collaborator. You can distill complex technical concepts down to simple terms, and you proactively communicate the progress or status of open issues or requests to our internal stakeholders.
You’re inquisitive, curious, and eager to understand our systems and technologies.
Other nice-to-have skills: experience working with geospatial data or remotely sensed imagery; experience in the satellite or space industry

In addition to an opportunity to take part in an innovative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation: