Platform Support Engineer

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customer support

Please review the job details below.

Maxar is currently seeking a Platform Support Engineer to join our team in Longmont, CO. 

Life with Us 
Your Project: In this role, you will be the expert of Maxar’s proprietary software by working with both internal and external customers to provide technical support for our platform users. 

Your Career: We are very serious about professional development and continuing education at Maxar. We offer our team members with the opportunity to define their own career trajectory. Our group has amazing resources to support learning and development. You will work with your manager, or a mentor, to set goals and design a development plan to advance your career. 

What We Offer: Time for dedicated professional development, conference attendance, corporate partner and industry training, peer group collaboration, hackathons, as well as paid certifications, education reimbursement and student loan forgiveness. 

What you'll do day-to-day (with your colleagues): 

  • Perform necessary platform troubleshooting when an issue occurs by following an established set of procedures 
  • Effectively communicate issues through established incident management guidelines 
  • Partner with Mission Operation Center (MOC) personnel for anomaly resolution 
  • Communicate effectively with leads, engineers and internal organizations when troubleshooting beyond the scope of existing procedures 
  • Consistently follow system changes through document notification, ticketing updates, meeting attendance, etc. 
  • Understand the subscription products and practices for online platforms at Maxar, to include online product types and platform subscription account configurations 
  • Support and contribute to the delivery of internal and external platform end-user training and education 
  • Assist with testing in order to ensure that Maxar platform solutions meet customer requirements


Minimum requirements for this position: 

  • Must be a U.S. citizen and be willing and able to obtain a U.S. Government Secret clearance
  • High school diploma 
  • Minimum 2 years of experience in technical customer support 
  • Demonstrated customer service experience 
  • Ability to accommodate 24/7 rotational shift work


These skills would be amazing: 

  • Bachelor’s degree in information systems, computer science, geospatial information systems, or a related field 
  • Strong critical thinking and troubleshooting skills 
  • Strong business acumen, client-service, and results orientation 
  • Ability to think both strategically and execute tactically 
  • Positive history of building positive relationships, both internally and externally 
  • Work experience with networking, firewalls, routing, remote site connectivity, and applicable troubleshooting practices 
  • Work experience using and supporting SaaS, web development practices 
  • Familiarity with OGC Web Services (e.g., WMS, WMTS) and Mapping API’s (e.g., REST) 
  • Familiarity with COTS GIS tools such as ESRI, QGIS
  • Background in Windows & Unix/Linux Environments.
  • Proficiency with understanding and modifying XML and JSON
  • Familiarity with scripting languagesÍž Python or Ruby

T___he co_mpensation range for this position is $54,000 to $90,000 annually, dependent on skills and experience. 


COVID-19 Update:

As a federal contractor, Maxar is required to comply with the vaccination and other COVID-19 requirements in President Biden's September 9 Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors. Accordingly, all Maxar team members must be fully vaccinated for COVID-19 no later than January 4, 2022, except in cases where a team member is legally entitled to an accommodation.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.


United States, Longmont, CO - Westminster, CO

Posted 12d ago

Job offer closed

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