TAC Senior Engineer – Customer Operations

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With OneWeb, You’ll Get To:

  • Be part of the technology revolution in Space
  • Accelerate your career through fast paced experiential learning and executive-level exposure
  • Work with razor-sharp colleagues in a company where people come first
  • Drive Customer Experience to the stars
  • Support the OneWeb business growth by driving excellent post-sales customer operational support

Who You Are: You’re a seasoned engineer, experienced in operations. You are looking for an opportunity to be part of a talented team, and to exceed customer expectations. You’re proactive, customer focused, and you have a deep understanding of satellite communications and LTE. Working in a dynamic and buzzy environment is what you’re looking for.

You want to make a real difference in the world by revolutionizing technology in Space. 

What You’ll Do:

  • Be part of a 24/7 team of highly skilled engineers
  • Shape the OneWeb Customer Experience by delivering excellent post sales operational support, including but not limited to Service Activation, Case Management, and Incident Management.
  • Provide technical expertise and guidance to customers throughout their journey, from Activation to Decommissioning
  • Lead complex troubleshooting with Distribution Partners, relying on Principal Engineers and technical teams when appropriate
  • Ensure a fluid and constant communication flow with Distribution Partners during troubleshooting, while managing internal stakeholders
  • Enrich the knowledge Database capitalizing on operational feedbacks

 What It Takes:

  • MS or equal in Telecommunications or Engineering
  • Deep understanding of telecommunications, IP and LTE
  • Extensive knowledge of transmission standards
  • Excellent communication skills
  • Previous experience in similar roles
  • 5+ years’ experience in live operational environment
  • Knowledge of the ITIL framework
  • Analytic mind, ability to work in a multitasking environment

What We’d Love:

  • Experience with satellite communications standards
  • Network certification (CCNA, etc..)

Where You’ll Be: London, UK. Shift work is required, out of hours on call may be required.

OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world

OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb’s Privacy Policy (as amended from time to time).


United Kingdom, London

Posted 6 months ago

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